Our Service

1. Product Introduction: to provide detailed product introduction, including product features, functions, specifications, advantages and other information to help customers understand the basic product situation.
2. Answer questions: answer the questions raised by customers in a timely manner to ensure that customers have a clear understanding of the product.
3. Product Demonstration: for customers to demonstrate the use of products and effects, so that customers more intuitive understanding of product function and performance. Four. Customized program: according to customer needs and scenarios, to provide personalized customized program to meet the special needs of customers.

1. Order tracking: follow up customer orders in a timely manner to ensure the accuracy and timeliness of orders to ensure customer shopping experience
2. After-sales protection: provide perfect after-sales protection, including product warranty, return and exchange policy, so that customers can buy at ease.
3. Customer Training: to provide customers with product training, so that customers better understand the use of products, enhance customer satisfaction.
4. Feedback collection: regular collection of customer feedback, timely understanding of customer needs and opinions for product improvement and optimization to provide reference.

1. After sales consultation: Provide 24-hour online consultation service to solve problems encountered by customers during product use and ensure smooth usage.
2. After the customer receives the equipment, the engineer of Party B may provide online technical training to the technical and operational personnel of Party A, guiding them in operation, maintenance, repair, and other matters
3. Warranty service: The warranty period of the equipment is 1 year, and free warranty service is not provided in the following situations.
1) Due to the malfunction caused by improper use by Party A,
2) Malfunctions caused by maintenance or unauthorized modification by personnel not designated by Party B's company,
3) Faults caused by natural disasters (such as earthquakes, fires, etc.). Unauthorized disassembly or tearing of identification labels on key hydraulic and electrical components.
4. After receiving the fault notification from Party A, Party B shall promptly implement the warranty obligation and strive to solve the problem in the shortest possible time to reduce Party A's losses.
5. Even if the damage exceeds the warranty period, Party B shall actively repair it, and the cost shall be agreed upon by both parties